All I wanted was my cup of breakfast blend and I didn’t get it but I came away with something better: insight into how internal culture and genuine communication create positive experiences for customers and employees.… read more
An internal communications strategy helps you make the most of every touchpoint with employees. This article looks at an example involving pre-communications, online forums and live workshops for sales managers.… read more
In our multicultural and global workplaces, we need to consider how culture is influencing communications for leaders, managers and employees.… read more
A study on use of a surgical checklist in the operating room shows the value of practicing strategic communications and using two-way channels. … read more
These barriers stop the flow of open, two-way communications. In this post, I look at some ways strategic communications can help bring them down.… read more